Overview

Resource Relationship Diagram

Common Scenarios

Fleet requesting service

• service location - GET /service_locations with filter parameters
• asset - GET /assets with filter parameters(VIN, unit number, etc)
• assignee - GET /service_locations/{id}/users externalid: {externalid}
• request service - POST /service_locations/{id}/service_requests with [ asset, assignee ]

Service location creating a case for an asset

• asset - GET /assets with filter parameters(VIN, unit number, etc)
• assignee - GET /users(not yet defined) externalid: {externalid}
• create case - POST /assets/{id}/cases with [ assignee ]

Service location creating a subcase

• parent case - GET /cases externalid: {externalid}
• subcase service location - GET /service_locations with filter parameters
• assignee - GET /service_locations/{id}/users externalid: {externalid}
• request service - POST /service_locations/{id}/service_requests with [ parent case, assignee ]