Cases

Cases have a service location and an asset that is tied to a customer.

Get a single case

GET /cases/{id}

Response Attributes

Name	Value
assetArrived	The time at which the asset arrived at the service location.
assetCheckInTime	The time at which the asset was checked in at the service location.
assetInformation:mileage	The mileage of the asset when the case is created.
assetInformation:trailer:loaded	The status of the trailer.
assetInformation:trailer:unitNumber	The unit number of the trailer attached to the asset.
assignee:groupName	The group name for the assignee.
assignee:id	The assignee of the case when created.
assignee:name	The name of the assignee.
assignee:url	The Assignee URL.
atr	Actual time of repair.
attachmentsURL	The Cases attachments url.
authNumber	Authorization Number.
billingCustomerURL	The Billing Customer URL.
breakdown:city	The current location city of the asset.
breakdown:driverName	The driver’s name.
breakdown:driverPhone	The driver’s phone number.
breakdown:location	The current location of the asset.
breakdown:state	The current location state of the asset.
cause	The description of the cause for the case.
closed	Identifies whether the Case is Closed or not.
closeURL	The URL to Close the Case.
complaint	The description of the complaint.
confirmedAppointmentTime	Confirmed appointment time.
coreTotal	The total cost for Core parts.
correction	The description of the resolution for the case.
createdAt	The date the record was created.
customComplaintCodes:code	A set of custom complaint codes (must be defined through Professional Services before use).
customerRequestedAppointmentTime	The customer’s preferred appointment time.
customerRequestedCompletionTime	The customer’s preferred completion time.
customerURL	The Customer URL.
downtime	The time at which the asset was not operational.
estimateURL	The Estimate URL.
etr	Estimated time of repair.
followupTime	The time by which the customer needs to be contacted.
freight	The cost for Freight.
hazWaste	The cost for Hazardous Waste.
id	The numerical record id.
invoiceAmount	Invoice total.
invoiceDate	Invoice Date.
invoiceNumber	Invoice number.
laborTotal	The total cost for Labor.
notesURL	The Case notes URL.
openURL	The URL to Open the Case.
originationEvent	The origination of the Event.
parentCaseURL	The Parent Case URL.
partsTotal	The total cost for Parts.
poNumber	Purchase order number.
primaryContact:name	The full name of the primary contact.
primaryContact:phone	The phone number of the primary contact.
primaryContact:relation	The relation of the primary contact.
roNumber	Repair order number.
serviceLocationSuggestedAppointmentTime	Service location’s preferred appointment time.
serviceLocationURL	The Service Location URL.
severity	A decimal value indicating the severity of the estimate.
shippingCustomerURL	The Shipping Customer URL.
shopSupplies	The cost of the Shop Supplies.
status:name	Current status of the case.
subcasesURL	The Subcases URL.
tagNumber	Tag number for the asset on the lot.
tax	The amount of tax charged.
total	The accumulated total.
updatedAt	The date the record was last updated.
uptime	The time at which the asset was operational.
URL	The object URL.
vmrs:code14	Reason for repair.
vmrs:code15	Work Accomplished.
vmrs:code16	Repair priority.
vmrs:code17	Repair site.
vmrs:code82	Operator Report.
vmrs:complaintCode33	Component code for the complaint.
vmrs:complaintCode79	Position code for the complaint.
vmrs:correctionCode33	Component code for the correction.
vmrs:correctionCode79	Position code for the correction.

Response

<?xml version="1.0" encoding="UTF-8"?>
<case xmlns="http://www.decisiv.net/platform_api/0.0.7/Case/CaseResponse"
 xmlns:g="http://www.decisiv.net/platform_api/0.0.7/Case/GroupedUser"
 xmlns:ct="http://www.decisiv.net/platform_api/0.0.7/Case/CaseTypes"
 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
 xsi:schemaLocation="http://www.decisiv.net/platform_api/0.0.7/Case/CaseResponse">
    <id>id0</id>
    <URL>URL0</URL>
    <assetURL>assetURL0</assetURL>
    <customerURL>customerURL0</customerURL>
    <billingCustomerURL>billingCustomerURL0</billingCustomerURL>
    <shippingCustomerURL>shippingCustomerURL0</shippingCustomerURL>
    <serviceLocationURL>serviceLocationURL0</serviceLocationURL>
    <estimateURL>estimateURL</estimateURL>
    <notesURL>notesURL0</notesURL>
    <attachmentsURL>attachmentsURL0</attachmentsURL>
    <subcasesURL>subcasesURL0</subcasesURL>
    <closeURL>closeURL0</closeURL>
    <openURL>openURL0</openURL>
    <assignee>
        <g:id>id0</g:id>
        <g:name>name0</g:name>
    </assignee>
    <ct:primaryContact>
        <ct:name>name0</ct:name>
        <ct:phone>phone0</ct:phone>
        <ct:relation>relation0</ct:relation>
    </ct:primaryContact>
    <ct:breakdown>
        <ct:driverName>driver name</ct:driverName>
        <ct:driverPhone>driver phone</ct:driverPhone>
        <ct:location>location0</ct:location>
        <ct:city>city0</ct:city>
        <ct:state>state0</ct:state>
    </ct:breakdown>
    <ct:assetInformation>
        <ct:mileage>mileage0</ct:mileage>
        <ct:trailer>
            <ct:unitNumber>unitNumber0</ct:unitNumber>
            <ct:loaded>false</ct:loaded>
        </ct:trailer>
    </ct:assetInformation>
    <correction>correction0</correction>
    <complaint>complaint0</complaint>
    <ct:customComplaintCodes>
      <ct:code>001158</ct:code>
      <ct:code>005599</ct:code>
    </ct:customComplaintCodes>
    <downtime>2006-05-04T18:13:51.0</downtime>
    <uptime>2006-05-04T18:13:51.0</uptime>
    <customerRequestedAppointmentTime>2006-05-04T18:13:51.0</customerRequestedAppointmentTime>
    <serviceLocationSuggestedAppointmentTime>2006-05-04T18:13:51.0</serviceLocationSuggestedAppointmentTime>
    <confirmedAppointmentTime>2006-05-04T18:13:51.0</confirmedAppointmentTime>
    <customerRequestedCompletionTime>2006-05-04T18:13:51.0</customerRequestedCompletionTime>
    <followupTime>2006-05-04T18:13:51.0</followupTime>
    <assetArrived>2006-05-04T18:13:51.0</assetArrived>
    <assetCheckInTime>2006-05-04T18:13:51.0</assetCheckInTime>
    <etr>2006-05-04T18:13:51.0</etr>
    <atr>2006-05-04T18:13:51.0</atr>
    <ct:status>
        <ct:name>name1</ct:name>
    </ct:status>
    <poNumber>poNumber0</poNumber>
    <roNumber>roNumber0</roNumber>
    <invoiceAmount>0.00</invoiceAmount>
    <invoiceNumber>invoiceNumber0</invoiceNumber>
    <authNumber>authNumber0</authNumber>
    <shopSupplies>0.00</shopSupplies>
    <hazWaste>0.00</hazWaste>
    <freight>0.00</freight>
    <tax>0.00</tax>
    <partsTotal>0.00</partsTotal>
    <laborTotal>0.00</laborTotal>
    <coreTotal>0.00</coreTotal>
    <total>0.00</total>
    <closed>false</closed>
    <createdAt>2006-05-04T18:13:51.0</createdAt>
    <updatedAt>2006-05-04T18:13:51.0</updatedAt>
</case>

List cases

A collection of cases.

GET /cases

Query

Filtering

asset_id: Asset id or uuid can be used (e.g. /cases?asset_id=12345 or /cases?asset_id=7e03d16e-e1c7-11e8-9f32-f2801f1b9fd1)
assignee_id: User id or uuid can be used (e.g. /cases?assignee_id=12345 or /cases?assignee_id=7e03d16e-e1c7-11e8-9f32-f2801f1b9fd1)
created_after: Accepted format: YYYYMMDD (e.g. /cases?created_after=20190101)
created_before: Accepted format: YYYYMMDD (e.g. /cases?created_before=20190101)
closed: Accepted values are: true or false (e.g. /cases?closed=true)
customer_id: Customer id or uuid can be used (e.g. /cases?customer_id=12345 or /cases?customer_id=7e03d16e-e1c7-11e8-9f32-f2801f1b9fd1)
ro_number
service_location_id: Service Location id or uuid can be used (e.g. /cases?service_location_id=12345 or /cases?service_location_id=7e03d16e-e1c7-11e8-9f32-f2801f1b9fd1)
updated_after: Accepted format: YYYYMMDD (e.g. /cases?updated_after=20190101)
updated_before: Accepted format: YYYYMMDD (e.g. /cases?updated_before=20190101)

Pagination

page filter can be used to paginate the results (e.g. /cases?page=1)

Sorting

Records are sorted by created_at in descending order.

Limit

5 results

Response Attributes

See Response Attributes above

Response

<?xml version="1.0" encoding="UTF-8"?>
<cases xmlns="http://www.decisiv.net/platform_api/0.0.7/Case/CaseResponse"
 xmlns:ct="http://www.decisiv.net/platform_api/0.0.7/Case/CaseTypes"
 xmlns:g="http://www.decisiv.net/platform_api/0.0.7/Case/GroupedUser"
 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
 xsi:schemaLocation="http://www.decisiv.net/platform_api/0.0.7/Case/CaseResponse">
    <case>
        <id>id0</id>
        <URL>URL0</URL>
        <parentCaseURL>parentCaseURL0</parentCaseURL>
        <assetURL>assetURL0</assetURL>
        <customerURL>customerURL0</customerURL>
        <billingCustomerURL>billingCustomerURL0</billingCustomerURL>
        <shippingCustomerURL>shippingCustomerURL0</shippingCustomerURL>
        <serviceLocationURL>serviceLocationURL0</serviceLocationURL>
        <estimateURL>estimateURL</estimateURL>
        <notesURL>notesURL0</notesURL>
        <attachmentsURL>attachmentsURL0</attachmentsURL>
        <subcasesURL>subcasesURL0</subcasesURL>
        <closeURL>closeURL0</closeURL>
        <openURL>openURL0</openURL>
        <assignee>
            <g:id>id0</g:id>
            <g:name>name0</g:name>
        </assignee>
        <ct:primaryContact>
            <ct:name>name1</ct:name>
            <ct:phone>phone0</ct:phone>
            <ct:relation>relation0</ct:relation>
        </ct:primaryContact>
        <ct:breakdown>
            <ct:driverName>driver name</ct:driverName>
            <ct:driverPhone>driver phone</ct:driverPhone>
            <ct:location>location0</ct:location>
            <ct:city>city0</ct:city>
            <ct:state>state0</ct:state>
        </ct:breakdown>
        <ct:assetInformation>
            <ct:mileage>mileage0</ct:mileage>
            <ct:trailer>
                <ct:unitNumber>unitNumber0</ct:unitNumber>
                <ct:loaded>false</ct:loaded>
            </ct:trailer>
        </ct:assetInformation>
        <cause>cause0</cause>
        <correction>correction0</correction>
        <complaint>complaint0</complaint>
        <ct:customComplaintCodes>
          <ct:code>001158</ct:code>
          <ct:code>005599</ct:code>
        </ct:customComplaintCodes>
        <downtime>2006-05-04T18:13:51.0</downtime>
        <uptime>2006-05-04T18:13:51.0</uptime>
        <customerRequestedAppointmentTime>2006-05-04T18:13:51.0</customerRequestedAppointmentTime>
        <serviceLocationSuggestedAppointmentTime>2006-05-04T18:13:51.0</serviceLocationSuggestedAppointmentTime>
        <confirmedAppointmentTime>2006-05-04T18:13:51.0</confirmedAppointmentTime>
        <customerRequestedCompletionTime>2006-05-04T18:13:51.0</customerRequestedCompletionTime>
        <followupTime>2006-05-04T18:13:51.0</followupTime>
        <assetArrived>2006-05-04T18:13:51.0</assetArrived>
        <assetCheckInTime>2006-05-04T18:13:51.0</assetCheckInTime>
        <etr>2006-05-04T18:13:51.0</etr>
        <atr>2006-05-04T18:13:51.0</atr>
        <ct:status>
            <ct:name>name4</ct:name>
        </ct:status>
        <poNumber>poNumber0</poNumber>
        <roNumber>roNumber0</roNumber>
        <invoiceAmount>0.00</invoiceAmount>
        <invoiceNumber>invoiceNumber0</invoiceNumber>
        <authNumber>authNumber0</authNumber>
        <tagNumber>tagNumber0</tagNumber>
        <shopSupplies>0.00</shopSupplies>
        <hazWaste>0.00</hazWaste>
        <freight>0.00</freight>
        <tax>0.00</tax>
        <partsTotal>0.00</partsTotal>
        <laborTotal>0.00</laborTotal>
        <coreTotal>0.00</coreTotal>
        <total>0.00</total>
        <closed>false</closed>
        <createdAt>2006-05-04T18:13:51.0</createdAt>
        <updatedAt>2006-05-04T18:13:51.0</updatedAt>
    </case>
    <case>
        <id>id1</id>
        <URL>URL1</URL>
        <parentCaseURL>parentCaseURL1</parentCaseURL>
        <assetURL>assetURL1</assetURL>
        <customerURL>customerURL0</customerURL>
        <billingCustomerURL>billingCustomerURL1</billingCustomerURL>
        <shippingCustomerURL>shippingCustomerURL1</shippingCustomerURL>
        <serviceLocationURL>serviceLocationURL1</serviceLocationURL>
        <estimateURL>estimateURL</estimateURL>
        <notesURL>notesURL1</notesURL>
        <attachmentsURL>attachmentsURL1</attachmentsURL>
        <subcasesURL>subcasesURL1</subcasesURL>
        <closeURL>closeURL1</closeURL>
        <openURL>openURL1</openURL>
        <assignee>
            <g:id>id4</g:id>
            <g:name>name5</g:name>
        </assignee>
        <ct:primaryContact>
            <ct:name>name6</ct:name>
            <ct:phone>phone1</ct:phone>
            <ct:relation>relation1</ct:relation>
        </ct:primaryContact>
        <ct:breakdown>
            <ct:driverName>driver name</ct:driverName>
            <ct:driverPhone>driver phone</ct:driverPhone>
            <ct:location>location1</ct:location>
            <ct:city>city1</ct:city>
            <ct:state>state1</ct:state>
        </ct:breakdown>
        <ct:assetInformation>
            <ct:mileage>mileage1</ct:mileage>
            <ct:trailer>
                <ct:unitNumber>unitNumber1</ct:unitNumber>
                <ct:loaded>false</ct:loaded>
            </ct:trailer>
        </ct:assetInformation>
        <cause>cause1</cause>
        <correction>correction1</correction>
        <complaint>complaint1</complaint>
        <ct:customComplaintCodes>
          <ct:code>001158</ct:code>
          <ct:code>005599</ct:code>
        </ct:customComplaintCodes>
        <downtime>2006-05-04T18:13:51.0</downtime>
        <uptime>2006-05-04T18:13:51.0</uptime>
        <customerRequestedAppointmentTime>2006-05-04T18:13:51.0</customerRequestedAppointmentTime>
        <serviceLocationSuggestedAppointmentTime>2006-05-04T18:13:51.0</serviceLocationSuggestedAppointmentTime>
        <confirmedAppointmentTime>2006-05-04T18:13:51.0</confirmedAppointmentTime>
        <customerRequestedCompletionTime>2006-05-04T18:13:51.0</customerRequestedCompletionTime>
        <followupTime>2006-05-04T18:13:51.0</followupTime>
        <assetArrived>2006-05-04T18:13:51.0</assetArrived>
        <assetCheckInTime>2006-05-04T18:13:51.0</assetCheckInTime>
        <etr>2006-05-04T18:13:51.0</etr>
        <atr>2006-05-04T18:13:51.0</atr>
        <ct:status>
            <ct:name>name9</ct:name>
        </ct:status>
        <poNumber>poNumber1</poNumber>
        <roNumber>roNumber1</roNumber>
        <invoiceAmount>0.00</invoiceAmount>
        <invoiceNumber>invoiceNumber1</invoiceNumber>
        <authNumber>authNumber1</authNumber>
        <tagNumber>tagNumber1</tagNumber>
        <shopSupplies>0.00</shopSupplies>
        <hazWaste>0.00</hazWaste>
        <freight>0.00</freight>
        <tax>0.00</tax>
        <partsTotal>0.00</partsTotal>
        <laborTotal>0.00</laborTotal>
        <coreTotal>0.00</coreTotal>
        <total>0.00</total>
        <closed>false</closed>
        <createdAt>2006-05-04T18:13:51.0</createdAt>
        <updatedAt>2006-05-04T18:13:51.0</updatedAt>
    </case>
</cases>

List of senders for a case

A list of users that can be used to interact on the case.

GET /cases/{id}/senders

Response

<?xml version="1.0" encoding="UTF-8"?>
<s:senders xmlns:ct="http://www.decisiv.net/platform_api/0.0.7/Case/CaseTypes"
 xmlns:s="http://www.decisiv.net/platform_api/0.0.7/Case/SenderResponse"
 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
 xsi:schemaLocation="http://www.decisiv.net/platform_api/0.0.7/Case/SenderResponse">
    <s:sender>
        <s:id>id0</s:id>
        <s:name>name0</s:name>
        <s:groupName>groupName0</s:groupName>
        <s:URL>URL0</s:URL>
    </s:sender>
    <s:sender>
        <s:id>id1</s:id>
        <s:name>name1</s:name>
        <s:groupName>groupName1</s:groupName>
        <s:URL>URL1</s:URL>
    </s:sender>
</s:senders>

List of recipients for a case

A list of users that can be interacted with on the case.

GET /cases/{id}/recipients

Response

<?xml version="1.0" encoding="UTF-8"?>
<r:recipients xmlns:ct="http://www.decisiv.net/platform_api/0.0.7/Case/CaseTypes"
 xmlns:r="http://www.decisiv.net/platform_api/0.0.7/Case/RecipientResponse"
 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
 xsi:schemaLocation="http://www.decisiv.net/platform_api/0.0.7/Case/RecipientResponse">
    <r:recipient>
        <r:id>id0</r:id>
        <r:URL>URL0</r:URL>
        <r:name>name0</r:name>
    </r:recipient>
    <r:recipient>
        <r:id>id1</r:id>
        <r:URL>URL1</r:URL>
        <r:name>name1</r:name>
    </r:recipient>
</r:recipients>

List of assignees

A collection of users that the case can be assigned to.

GET /cases/{id}/assignees

Response

<?xml version="1.0" encoding="UTF-8"?>
<as:assignees xmlns:g="http://www.decisiv.net/platform_api/0.0.7/Case/GroupedUser"
 xmlns:as="http://www.decisiv.net/platform_api/0.0.7/Case/AssigneesResponse"
 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
 xsi:schemaLocation="http://www.decisiv.net/platform_api/0.0.7/Case/Assignees">
    <as:assignee>
        <g:id>id0</g:id>
        <g:URL>URL0</g:URL>
        <g:name>name0</g:name>
        <g:groupName>groupName</g:groupName>
    </as:assignee>
    <as:assignee>
        <g:id>id1</g:id>
        <g:URL>URL1</g:URL>
        <g:name>name1</g:name>
        <g:groupName>groupName</g:groupName>
    </as:assignee>
</as:assignees>

List of statuses

A collection of statuses that the API consumer can assign to a case.

GET /cases/{id}/statuses

Response

<?xml version="1.0" encoding="UTF-8"?>
<statuses xmlns:ct="http://www.decisiv.net/platform_api/0.0.7/Case/CaseTypes"
 xmlns = "http://www.decisiv.net/platform_api/0.0.7/Case/CaseStatus"
 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
 xsi:schemaLocation="http://www.decisiv.net/platform_api/0.0.7/Case/CaseStatus">
    <status>
        <ct:name>name0</ct:name>
    </status>
    <status>
        <ct:name>name1</ct:name>
    </status>
</statuses>

Update a case

POST /cases/{id}

Request Attributes

Name	Value
assetArrived	The time at which the asset arrived at the service location.
assetCheckInTime	The time at which the asset was checked in at the service location.
assetIdentifier:id	The Decisiv Asset Id.
assetInformation:mileage	The mileage of the asset when the case is created.
assetInformation:trailer:loaded	The status of the trailer.
assetInformation:trailer:unitNumber	The unit number of the trailer attached to the asset.
atr	Actual time of repair.
authNumber	Authorization Number.
breakdown:city	The current location city of the asset.
breakdown:driverName	The driver’s name.
breakdown:driverPhone	The driver’s phone number.
breakdown:location	The current location of the asset.
breakdown:state	The current location state of the asset.
cause	The description of the cause for the case.
complaint	The description of the complaint.
confirmedAppointmentTime	Confirmed appointment time.
coreTotal	The total cost for Core parts.
correction	The description of the resolution for the case.
customComplaintCodes:code	A set of custom complaint codes (must be defined through Professional Services before use).
customerRequestedAppointmentTime	The customer’s preferred appointment time.
customerRequestedCompletionTime	The customer’s preferred completion time.
downtime	The time at which the asset was not operational.
etr	Estimated time of repair.
followupTime	The time by which the customer needs to be contacted.
freight	The cost for Freight.
hazWaste	The cost for Hazardous Waste.
invoiceAmount	Invoice total.
invoiceDate	Invoice Date.
invoiceNumber	Invoice number.
laborTotal	The total cost for Labor.
partsTotal	The total cost for Parts.
poNumber	Purchase order number.
primaryContact:name	The full name of the primary contact.
primaryContact:phone	The phone number of the primary contact.
primaryContact:relation	The relation of the primary contact.
roNumber	Repair order number.
serviceLocationSuggestedAppointmentTime	Service location’s preferred appointment time.
severity	A decimal value indicating the severity of the estimate.
shopSupplies	The cost of the Shop Supplies.
status:name	Current status of the case.
tagNumber	Tag number for the asset on the lot.
tax	The amount of tax charged.
total	The accumulated total.
uptime	The time at which the asset was operational.
vmrs:code14	Reason for repair.
vmrs:code15	Work Accomplished.
vmrs:code16	Repair priority.
vmrs:code17	Repair site.
vmrs:code82	Operator Report.
vmrs:complaintCode33	Component code for the complaint.
vmrs:complaintCode79	Position code for the complaint.
vmrs:correctionCode33	Component code for the correction.
vmrs:correctionCode79	Position code for the correction.

Request

<?xml version="1.0" encoding="UTF-8"?>
<case xmlns="http://www.decisiv.net/platform_api/0.0.7/Case/CaseRequest"
      xmlns:ct="http://www.decisiv.net/platform_api/0.0.7/Case/CaseTypes"
      xmlns:g="http://www.decisiv.net/platform_api/0.0.7/Case/GroupedUser"
      xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
      xsi:schemaLocation="http://www.decisiv.net/platform_api/0.0.7/Case/CaseRequest">
    <assignee>
        <g:id>id0</g:id>
    </assignee>
    <ct:primaryContact>
        <ct:name>name1</ct:name>
        <ct:phone>phone0</ct:phone>
        <ct:relation>relation0</ct:relation>
    </ct:primaryContact>
    <ct:breakdown>
        <ct:driverName>driver name</ct:driverName>
        <ct:driverPhone>driver phone</ct:driverPhone>
        <ct:location>location0</ct:location>
        <ct:city>city0</ct:city>
        <ct:state>state0</ct:state>
    </ct:breakdown>
    <ct:assetInformation>
      <ct:mileage>mileage</ct:mileage>
      <ct:trailer>
        <ct:unitNumber>unitNumber</ct:unitNumber>
        <ct:loaded>true</ct:loaded>
      </ct:trailer>
    </ct:assetInformation>
    <cause>cause0</cause>
    <correction>correction0</correction>
    <complaint>complaint0</complaint>
    <downtime>2006-05-04T18:13:51.0</downtime>
    <uptime>2006-05-04T18:13:51.0</uptime>
    <customerRequestedAppointmentTime>2006-05-04T18:13:51.0</customerRequestedAppointmentTime>
    <serviceLocationSuggestedAppointmentTime>2006-05-04T18:13:51.0</serviceLocationSuggestedAppointmentTime>
    <confirmedAppointmentTime>2006-05-04T18:13:51.0</confirmedAppointmentTime>
    <customerRequestedCompletionTime>2006-05-04T18:13:51.0</customerRequestedCompletionTime>
    <followupTime>2006-05-04T18:13:51.0</followupTime>
    <assetArrived>2006-05-04T18:13:51.0</assetArrived>
    <assetCheckInTime>2006-05-04T18:13:51.0</assetCheckInTime>
    <etr>2006-05-04T18:13:51.0</etr>
    <atr>2006-05-04T18:13:51.0</atr>
    <ct:status>
      <ct:name>status name</ct:name>
    </ct:status>
    <poNumber>poNumber0</poNumber>
    <roNumber>roNumber0</roNumber>
    <invoiceAmount>0.00</invoiceAmount>
    <invoiceNumber>invoiceNumber0</invoiceNumber>
    <authNumber>authNumber0</authNumber>
    <tagNumber>tagNumber0</tagNumber>
</case>

Response

A single case response.

Close a case

PUT /cases/{id}/actions/close

Response

# success
Status: 202
# failure - ie. already closed
Status: 403

Open a case

Open or re-open a case.

PUT /cases/{id}/actions/open

Response

# success
Status: 202
# failure - ie. already opened
Status: 403